Privacy Policy

1. Who we are

HiveForge is a trading name operated by Adule Grant, providing AI-assisted web design and digital marketing services to trades businesses in the South West UK. Our website address is hiveforge.co.uk.

Contact: adulegrant@hiveforge.co.uk

2. What data we collect

When you use the contact form on our website, we collect:

• Your name
• Your phone number or email address
• Your trade and location
• Any additional message you provide

We also collect standard server logs (IP address, browser type, pages visited) and, if you accept cookies, analytics data via Google Analytics 4.

3. How we use your data

• To respond to your enquiry and provide a free proposal
• To improve our website and services
• We do not sell or share your data with third parties for marketing

4. Legal basis (UK GDPR)

We process your contact form data under legitimate interests — specifically, to respond to a business enquiry you initiated. Analytics data is processed only with your consent, which you can withdraw at any time by declining cookies.

5. Third-party services

• Resend — used to deliver contact form emails (resend.com privacy policy applies)
• Google Analytics 4 — used for anonymous website analytics (only if you accept cookies)
• Tidio — AI chatbot widget (tidio.com privacy policy applies)
• Vercel — website hosting and serverless functions

6. Cookies

We use cookies for website analytics (Google Analytics 4). You can accept or decline cookies when you first visit our site. Declining cookies means no analytics data is collected. You can change your preference at any time by clearing your browser cookies.

7. Data retention

Contact form enquiries are retained for up to 12 months. If you become a client, project data is retained for the duration of our working relationship plus 2 years for legal compliance purposes.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise any of these rights, email us at adulegrant@hiveforge.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the ICO (ico.org.uk).

9. Changes to this policy

We may update this policy from time to time. Material changes will be noted at the top of this page with an updated date.